Order Policy
Shipping Policy
Shipping
We currently ship throughout the United States using trusted shipping carriers such as USPS and UPS. Shipping options and rates are calculated at checkout.
Once your order has shipped, you’ll receive a tracking number via email.
Processing Times
Many of our products are made-to-order or customized specifically for you. Estimated processing times are listed on each product page and may vary depending on the item and current order volume.
Delivery Estimates
Estimated delivery dates are provided by the shipping carrier and cannot be guaranteed. Ivy & Bits is not responsible for shipping delays caused by weather, holidays, carrier delays, or circumstances beyond our control.
Incorrect Address
Please verify your shipping address before placing your order. Orders shipped to an incorrect address provided by the customer cannot be refunded. If a package is returned to us, additional shipping charges may apply.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item. We’ll work with you to find the best possible solution.
If a package is lost in transit, we’ll gladly assist with filing a carrier claim, but we cannot guarantee reimbursement for carrier-related issues.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item. We’ll work with you to find the best possible solution.
If a package is lost in transit, we’ll gladly assist with filing a carrier claim, but we cannot guarantee reimbursement for carrier-related issues.
Returns & Refunds Policy
Custom & Personalized Products
Due to the personalized nature of our products, all custom and personalized items are final sale and cannot be returned, exchanged, or refunded.
This includes items customized with names, dates, colors, monograms, logos, or other personalized details.
Ready-to-Ship Products
If you receive a item that is damaged or defective, please contact us within 48 hours of delivery so we can make it right.
Color Variations
Please note that colors may appear differently depending on your monitor, phone, or tablet screen. Minor color variations between what you see online and the finished product are normal and are not considered defects.
Order Cancellations
Orders may only be canceled before production has begun. Once production has started, cancellations cannot be accepted. If you have questions about your order, please don’t hesitate to reach out, we’re always happy to help.
Rental Policy
Reserving Your Retnal
A signed rental agreement and non-refundable retainer are required to reserve your rental items and event date.
Delivery, Setup & Pickup
Delivery, setup, and pickup are available throughout our service area. Fees vary depending on location and rental selections.
Rental Period
Rental items are intended for use during your scheduled event and will be picked up at the agreed-upon time unless otherwise arranged.
Damage & Loss
Clients are responsible for rental items from the time of delivery until pickup. Damaged, missing, or stolen items may incur repair or replacement fees.
Weather
Outdoor rentals are the responsibility of the client once delivered. We recommend having an indoor backup plan available in the event of inclement weather.
Cancellations
Rental retainers are non-refundable. If your event date changes, we’ll do our best to accommodate the new date based on availability.